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How Will Fox’s 9-1-1 TV Show Measure Up?

I call myself a “recovering” 9-1-1 center director, but there’s no recovering from some of the most impactful moments of my 20-year career in public safety. It is almost impossible to describe the range of emotions that 9-1-1 dispatchers experience daily as they guide callers through what are likely the most challenging moments of their lives.…

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