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Tales from a 9-1-1 First Responder: Jeff Robertson

In this spotlight, RapidSOS’ new General Manager of Public Safety shares why he wanted to join RapidSOS, the biggest lessons he has learned over his nearly 20-year career in public safety, and the positive impact the RapidSOS Clearinghouse will have on dispatchers nationwide. What led you to RapidSOS? I’m a huge proponent of improving the…

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Tales from a 9-1-1 First Responder: Keith Viveiros

Close collaboration with the public safety community is a critical part of the RapidSOS mission. We’re thrilled to have seasoned 911 dispatchers, call takers, and first responders on our Public Safety team working directly in the field with staff in public safety answering points (PSAPs). Keith Viveiros joined the team over a year and a…

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RapidSOS Receives ISO 27001 Certification

We are excited to announce that RapidSOS was recently awarded an ISO/IEC 27001:2013 Management System certificate. This certificate is for the Information Security Management System (ISMS) that secures managed information services, including the development, deployment, and maintenance of mobile applications and data application programming interfaces, while protecting the confidentiality, integrity, availability, and privacy of customer…

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10 Public Safety Blogs for 9-1-1 Dispatchers and Call Takers

9-1-1 call-takers, dispatchers, and center directors face challenging situations daily. Not only do staff in public safety answering points (PSAPs) operate in extremely high stakes situations, but they also face challenges with the limitations of current 9-1-1 technology and resource constraints. Many organizations, from technology providers to industry groups, have adopted the mission of helping…

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