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Resources for 911 Dispatchers, Call Takers, and PSAP Professionals

9-1-1 professionals inside public safety answering points (PSAPs) deal with high-pressure life-and-death situations daily. To provide the best possible outcomes in emergencies, they must be disciplined and prepared. The nation’s 9-1-1 system celebrated its 50th anniversary this year. PSAP professionals must navigate evolutions in 9-1-1 technology, methodology, and standards. The amount of government agencies, nonprofits, and training providers…

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