Skip to content

Monthly News Round Up – April 2020

Throughout April, COVID-19 showed no signs of stopping. The U.S. now has 1,000,000 of the world’s total Coronavirus cases. Public safety reported increased 9-1-1 call volumes in highly impacted areas. New York City has 9-1-1 calls every 15.5 seconds, citing a higher rate of cardiac arrests and respiratory failures.  Recognizing the need for more support,…

Read More

Private Tech is Stepping Up in the Fight Against COVID-19

Public health touches all facets of public life, and when it’s compromised, just about everything is affected. It’s not easy to make the choices necessary to correct a public health crisis, as our businesses, bottom lines, and collective mental health suffer.  While our society navigates the fallout of the COVID-19 pandemic, one thing is clear:…

Read More

A Call with a View: How Telecommunicators Are Using Jurisdiction View in the Field

Jurisdiction View Map

“911, where is the location of your emergency?” I said.  “I don’t know,” said the young female 9-1-1 caller. “I slid on ice and my car overturned in the cranberry bog ditch, I am in the trunk of my car.” You are in the trunk of your car?” “Yes!  and the water is up to…

Read More

Acts of Heroism Amidst a Global Pandemic

In spite of the harshness brought by a pandemic, communities are rallying together to support not only each other, but also the healthcare workers and emergency responders working 24/7 to care for those affected by COVID-19. Small acts of compassion and kindness are going a long way, as businesses and individuals alike take steps to…

Read More

Quick Thinking 6-Year-Old Hero Karl Burnstad Saves Mother’s Life

Back row, left to right: Dispatcher Nylah Holt, Chief Deputy Connor Ehr, Communications Center Supervisor Dezi Lockard. Front row, left to right: Keith Viveiros of RapidSOS, SRO Jim Nelson, Karl Burnstad, Undersheriff Robbie Patterson. At the Columbia County Sheriff’s Office in Washington state. Last November, Tracy Burnstad, a Columbia County resident, fell unconscious while at…

Read More

More Connected Than Ever: Takeaways from Quarantine

As the world hunkers down in the fight against COVID-19, we look to our heroes on the frontlines for inspiration, as we watch them go to work from at least six feet away. While their jobs are to treat our illnesses, answer our emergency calls, or even bring us our Amazon packages, our job is…

Read More

“9-1-1, Where is the Location of your Dispatchers?”

Emergency call-handling has traditionally focused around being physically located in a 9-1-1 center, but the COVID-19 pandemic is revealing the need for 9-1-1 telecommunicators to be flexible. By nature, staff in these centers are able to respond and adapt to fast moving, high stress, and always changing situations – however, this skill set is being…

Read More