Blog

Ten Companies that Take User Safety Seriously

As user safety becomes a key element of customer experience, brands must realize their responsibility to keep users safe before, during, and after use of their services. With peace of mind as a new product differentiator, especially for app and connected device providers, technology companies should start considering emergency response as a key element of…

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Introducing Jurisdiction View: An Enhanced RapidSOS Portal

Our team launched RapidSOS Portal to deliver rich emergency information from connected devices to 9-1-1 telecommunicators. We’re honored to now be a go-to service for emergency responders as they answer 9-1-1 calls coming into their Emergency Communication Center (ECC).  RapidSOS is now excited to soon launch Jurisdiction View – a free new feature for RapidSOS…

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Product Overview: Integrated RapidSOS Portal for ECC Software

RapidSOS Portal is a secure web-based tool for public safety agencies to receive caller location and additional data during an emergency. Data that is currently available in RapidSOS Portal includes real-time location data from Apple and Google, MedicAlert medical profile data, and Uber information (such as the caller’s information, vehicle information, and updated location).  As…

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How Data from Connected Devices is Saving Lives

Our nation’s 9-1-1 system was built over 50 years ago for landline phones, making it nearly impossible to digitally send any data to 9-1-1 and first responders. Together with thousands of first responders and tech companies such as Apple, Google, and Uber, we have built a platform that sends rich, life-saving data – whether that be…

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Fall 2019 Public Safety Conferences: Meet With the RapidSOS Team

At RapidSOS, we believe in collaboration with the professionals on the front lines. Our team travels to conferences nationwide to showcase the latest technology and share best practices from the agencies we work with. We want every public safety professional to have access to data-rich, life-saving technology when they need it most. Is Your ECC…

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Case Study: RapidSOS Emergency API Integration with the Uber App

Today’s 911 infrastructure was designed for landline phones, making it difficult for 911 centers to receive location and other emergency data for mobile calls. Reliant on the current 911 infrastructure, Uber riders or drivers in an emergency need to verbally speak their location (changing quickly as the car is moving), as well as other situational…

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Case Study: Saving a Life with RapidSOS and Android ELS

Obtaining an accurate location for mobile 9-1-1 callers has been one of the most pressing challenges the public safety community has faced in recent decades.  The nation’s legacy 9-1-1 infrastructure makes it difficult for 9-1-1 to receive fast, accurate caller location for calls from mobile devices. That means more than 80% of 9-1-1 calls nationwide…

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How 911 Agencies Prepare for the Fourth of July

Celebrated in every city and town across the nation, the Fourth of July drives one of the largest volumes of 911 calls that public safety agencies answer throughout the year. Members of the RapidSOS Public Safety team spoke to us about the challenges public safety agencies, 911 telecommunicators, and first responders face during the Fourth…

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NG911 Data: Preparing Emergency Communications Centers for Multimedia and More

Perceptions of additional data in the public safety community have evolved significantly. What began as skepticism for many has shifted to overwhelming acceptance of the life-saving potential of supplemental emergency data. Still, many agencies harbor concerns about the implementation of data from connected devices into emergency response workflows. Technology limitations, agency liability, and impacts on…

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