How ECCs use Multi-Agency Routing to Streamline Workflows

by Thomas Prewett

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During an emergency, it is critical that Emergency Communication Centers (ECC) are able to share information with peer agencies quickly and efficiently.

Multi-agency routing, available through RapidSOS Portal & Premium, has been a literal life-saving addition to the ECC and first responder suite of tools because it takes incoming alerts data and automatically routes it to notify nearby partner agencies across a variety of alert types such as active assailant, crash detection, fire, and more. Data received through a notified ECC can help agencies prepare for dispatch, accelerate their response time, and allow field responders to coordinate the most effective plan before they arrive on the scene.

How multi-agency routing works with RapidSOS

Multi-agency routing allows agencies to predetermine which nearby ECCs receive an informational copy of an Alert. With multi-agency routing, ECCs can:


  • Automatically notify nearby jurisdictions for any alert type (Active Assailant, Police, Fire, Medical)
  • Quickly initiate mutual aid for faster response and better coordination
  • Provide vital situational awareness so all responding agencies can operate with the same context

Advantages of multi-agency routing

  • Nearby ECCs get access to data-rich incident details when responding to mutual-aid incidents in neighboring jurisdictions
  • ECCs have situational awareness when major incidents occur nearby
  • Multi-agency routing provides a faster way to share notification of alerts to multiple ECCs; reducing the need to make calls and verbally transmit the information

All of the above leads to faster emergency response, streamlined workflows, and improved telecommunicator efficiency.

Investing in faster and better responses

With the RapidSOS multi-agency routing capability, ECCs can predetermine which agencies receive notification of different alert types that come into their queue, without call-takers having to take any additional steps during emergency events. This helps ensure a faster and more coordinated response during mutual aid scenarios and mass incidents, which are often challenged by a spike in calls and types of information that complicate the situational analysis and response.

The overall net effect is a more tightly communicating and coordinated effort whenever larger-scale emergencies occur.

Start using multi-agency routing with RapidSOS Premium

Interested in learning more about how your ECC can get started with multi-agency routing? Contact us today to learn more about how RapidSOS Premium can help streamline workflows and provide even enhanced situational awareness during emergency incidents.