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At the crossroads of public safety and technology

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Pandemic Protocols: How EMS are Handling COVID-19

This past weekend, New York City’s 9-1-1 system experienced a larger volume of 9-1-1 calls than they did on 9/11 – as the COVID-19 pandemic shutters the city, medics like myself are trying to keep up with the demand for service while rationing supplies and personnel. We’re operating under pandemic protocols –a set of rules and guidelines we follow to protect ourselves, our patients, and our communities. What are pandemic protocols? For EMS, pandemic protocols range from the types of personal protective equipment (PPE) we have to wear to the number of service providers we send to each call. Other first responders like police, fire, and 9-1-1 telecommunicators all have their own job-specific protocols, but generally we’re all advised to...
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