The limited location information available for 911 calls from cell phones makes responding to any wireless call difficult. But what if the caller is in motion or cannot speak? These additional variables make the already challenging job of a 911 dispatcher that much harder. To help solve this challenge, we have worked closely with our partners at Uber and Rave Mobile Safety to make life-saving data from Uber available to 911 dispatchers via the RapidSOS Clearinghouse.
When an Uber rider initiates a 911 call via the Uber app’s 911 Assistance feature, participating 911 centers will receive the user’s location, as well as additional caller data, from the RapidSOS Clearinghouse.
“We are excited to be one of the initial cities to utilize this technology from RapidSOS and Uber,” said Athena Butler, Executive Director Denver 911. “We know how important accurate location is for 911 calls, especially for calls placed from moving vehicles where the location is constantly changing. This partnership will help keep our citizens safe and truly has the potential to save lives.”
In addition to more accurate location information, additional Uber data is displayed in the “Connected Car” tab of the Rave 911 Suite.
Any Rave 911 Suite customer can receive location and additional data from the RapidSOS Clearinghouse by filling out a no-cost customer addendum.
Any agency with the Rave 911 Suite or RapidSOS Portal who wants to enable location and additional data sharing from Uber can reach out to their RapidSOS regional representative or email email@example.com.