April 21, 2020

A Call with a View: How Telecommunicators Are Using Jurisdiction View in the Field

“911, where is the location of your emergency?” I said.  “I don’t know,” said the […]
April 2, 2020

“9-1-1, Where is the Location of your Dispatchers?”

Emergency call-handling has traditionally focused around being physically located in a 9-1-1 center, but the […]
February 20, 2020
NSI Calls

How to Handle and Locate a Non-Service Initialized Call

With 80-90 percent of 911 calls coming from mobile phones, the chances of them appearing […]