Since our founding 6 years ago, RapidSOS has been dedicated to a life-saving mission: the 9-1-1 data challenge.
Despite the technological advancements in connected devices and applications, the 50-year-old 911 infrastructure only allows for the transfer of 512 bytes of data — less data than the first transatlantic telegram sent over one hundred fifty years ago. This means telecommunicators and first responders manage millions of emergencies every year without any additional data from the field. Providing public safety agencies with more data from the sites of emergencies results in faster, better prepared response, improving emergency outcomes.
Today, RapidSOS is announcing a new step in our vision to make better emergency data available to public safety. We’re introducing RapidSOS Portal, a powerful platform for public safety agencies to manage emergencies with data from the RapidSOS Clearinghouse — a secure, consolidated source for emergency data trusted by over 3,000 agencies nationwide. RapidSOS Portal replaces RapidLite and provides a new set of features for responding to emergencies with better data.
In 2018, RapidSOS announced a milestone for emergency response in the US. We worked with Apple and Google to make fast, accurate wireless caller location available to any emergency communications center (ECC) in the country, at no cost. To ensure every agency nationwide would be able to access this life-saving data immediately, we released RapidLite as a secure, internet-based tool for telecommunicators to query incoming 9-1-1 calls for location from Google and Apple.
Thousands of agencies across the country have signed up for RapidLite, demonstrating the unprecedented demand for a secure, internet-based tool to access emergency data from the RapidSOS Clearinghouse. These consist of some of the largest public safety agencies nationwide, including the Los Angeles Police Department, the Orleans Parish Department of Public Safety, the Seattle Police Department, and the San Francisco Police Department. RapidLite has already led to success stories where lives were saved because 9-1-1 telecommunicators and first responders had real-time access to emergency data from connected devices.
In Pinellas County, FL, a kayaker capsized in the Gulf while fishing. Due to the heroic work of the 911 dispatcher and rescue crews, and the use of RapidSOS Portal by a supervisor in the center, the kayaker was saved – even after drifting farther out to sea.
Location has always been just the beginning of our vision for an emergency data platform. As more emergency data sources become available through the RapidSOS Clearinghouse, ECCs require more sophisticated tools to manage emergencies based on this data. Transitioning from RapidLite to RapidSOS Portal signifies that the platform is here to stay as an essential emergency response tool for the modern ECC. All agencies using RapidLite will automatically transition to RapidSOS Portal with no action required. Agencies can also access data from the RapidSOS Clearinghouse through integrations with existing public safety software providers.
RapidSOS Portal offers several unique benefits for ECCs.
Note: All agencies using RapidLite will automatically transition to RapidSOS Portal with no action required. The functionality, user accounts, and agency profile will remain the same.