While fielding your concerns about COVID-19, 9-1-1 is asking new questions to protect fellow first responders as they respond to incidents.
The 9-1-1 community is serving at the frontlines of the COVID-19 pandemic, adapting quickly to try to mitigate the risks of a global emergency.
9-1-1 telecommunicators cannot stay home during the COVID-19 crisis, and as the virus spreads, 9-1-1 centers must grapple with the possibility of call takers falling ill.
Uber’s new user safety initiative lets riders text 9-1-1 discreetly when they find themselves in unsafe situations and can’t speak.
The U.S. government is in active talks with Facebook, Google, and more tech companies and health experts about how they can use data to combat the novel pandemic.
As demand for cloud access surges with many companies adopting work from home policies, Microsoft is prioritizing first responders and emergency services and partnering with governments to support local data centers.
Karl Burnstad called 9-1-1 when his mother was unconscious and saved her life. For their bravery, RapidSOS honored the six-year-old and the dispatchers who answered the call with LifeSaver Certificates and challenge coins.
RapidSOS and Safe Zone have teamed up to send life-saving data directly from Safe Zone gunfire detectors to 9-1-1 centers nationwide.
Health profile and medical history information are priorities when dealing with COVID-19 related emergencies – here is a refresher on how information from MedicAlert arrives in RapidSOS Portal.
View: MedicAlert Training
New questions arise every day about how public safety professionals keep themselves safe while protecting their communities. Register here for NENA’s free webinar on March 25th to learn how to best navigate the COVID-19 pandemic.
Register: NENA Webinar
RapidSOS Portal is a free solution that delivers caller location and additional data to 9-1-1 during emergencies. Whether you already have RapidSOS Portal, or are new to the tool, register here for our webinar on March 27th to learn more about how to access and utilize this free solution in your center today.
Register: RapidSOS Portal Webinar
NENA has compiled a list of resources to support the 9-1-1 community during the COVID-19 outbreak. Click here to access materials such as a Pandemic Planning Checklist, the CDC’s Interim Guidance for EMS and PSAPs, and FEMA’s Pandemic Influenza Continuity of Operation Guide.
Access: NENA Resources for COVID-19
APCO International has created a page dedicated to COVID-19 resources and set up a PSConnect Discussion Forum where members can ask questions regarding COVID-19 response and the impact on emergency communications centers.
Access: APCO Resources for COVID-19
If there is anything that we can do to better support you and your team, please don’t hesitate to reach out to your CSM or to firstname.lastname@example.org.