The technology partnership will provide Emergency Communication Centers and first responders with AI-powered, real-time social media intelligence for enhanced situational awareness to improve response and save lives.
New York, NY | May 26, 2022 ー PublicSonar, an AI software company, and RapidSOS announced today a partnership to provide 911 telecommunicators the ability to access real-time social media intelligence within RapidSOS Portal, a solution for Emergency Communication Centers (ECCs) that provides critical data to enhance incident response.
With this partnership, PublicSonar also joins the RapidSOS Partner Network, a community of public safety software companies that are “RapidSOS Ready,” delivering their product offerings through RapidSOS to unify public safety tools and resources onto one platform.
The PublicSonar and RapidSOS joint solution will enable 911 telecommunicators to access relevant social media posts, pictures, and videos during an active emergency.
The “PublicSonar Social Media Intelligence” product aims to improve situational awareness for ECCs, empower better and faster response, and enhance public safety and security.
Commenting on the partnership, Sjors van den Dries, CEO of PublicSonar, said, “Real-time data sources, including social media, are invaluable for assessing risks and threats. Today’s connected citizens are ‘eyes-on-scene’ before first responders arrive. Their social posts, pictures, and videos can quickly improve situational awareness. PublicSonar cuts through the noise with advanced AI and geolocation filters to provide actionable insights into emergency situations. We’re delighted to partner with RapidSOS to provide ECCs and responders with improved situational awareness to help save lives.”
Dave Sehnert, Director of NG911 Strategy and Partnerships at RapidSOS, said, “RapidSOS partnered with PublicSonar to bring innovative, life-saving technology to ECCs across the country. With relevant social media data at their fingertips, telecommunicators will have increased visibility into incidents, which empowers a better-informed emergency response.”
In addition to relevant Twitter posts being displayed directly within RapidSOS, PublicSonar allows users to launch a PublicSonar social media dashboard from RapidSOS. The dashboard shows additional data, including incident-related messages, visuals, and timelines from multiple social media channels.
Describing the user experience for ECC telecommunicators, van den Dries adds, “Suppose a 911 call comes in saying a truck has just turned over on a highway exit. On the PublicSonar map view, the telecommunicator may see a photo or video of the incident showing an animal transporter on its side. That radically changes the required response and the traffic control measures needed. That’s the power of AI. We cut through the clutter to put useful contextual information on the screen. It can save ECCs valuable time to resolve incidents and emergencies, and potentially save lives.”
PublicSonar Social Media Intelligence is available to ECCs today through RapidSOS. To learn more about the solution, visit www.rapidsos.com/publicsonar.
About PublicSonar Social media intelligence for a safer world.
PublicSonar’s mission is to put life-saving information at the fingertips of emergency services. We serve police, public safety bodies, security specialists, and those responsible for emergency response, transportation, and critical infrastructure. Since 2012, we’ve harnessed the latest advances in artificial intelligence to extract real-time information from social media and other public data sources. By instantly providing relevant data in the right context, we help emergency services reduce risks and save lives.
About RapidSOS In partnership with public safety, RapidSOS has created the world’s first emergency response data platform that securely links life-saving data from over 400 million connected devices directly to emergency services and first responders. Through its platform, RapidSOS provides intelligent data that supports over 5,200 Emergency Communications Centers worldwide, across 165 million emergency calls annually. With our RapidSOS Ready emergency community, RapidSOS helps first responders save millions of lives annually.