Alarm monitoring has historically been the primary use case in the monitoring industry, but connected device companies are now bringing monitoring services to new applications and devices. These companies seek a seamless, scalable, and flexible monitoring experience, with verification and escalation processes that reduce false alarm rates and improve emergency response.
In our most recent Tech for 911 webinar, host Jamison Peevyhouse, Director of Public Safety at RapidSOS, was joined by Patricia “Trish” Beesley, RapidSOS’s Lead Product Manager, and Marty Hebert, RapidSOS’s Head of Security Sales and Strategy.
This webinar highlighted the features of RapidSOS Monitoring, a turn-key white-glove monitoring service that enables rapid verification and sharing of critical data that 911 needs to drive a data-enriched, prioritized response.
Setting the Stage: The Importance of 24/7 Monitoring
Marty started by highlighting the importance of 24/7/365 central monitoring – an essential component of any home security system. He laid out the benefits of RapidSOS Monitoring, including:
Fast, data-enriched, emergency response – RapidSOS allows connected device companies to link rich data (including video, images, and custom data) into thousands of of 911 centers
A white-gloved human experience – Highly trained monitoring specialists digitally pass data to 911 and first responders, so they can focus on supporting connected device users in their moment of need
An easy-to-integrate API for 24/7 monitoring – RapidSOS’s single-API approach and drag-and-drop flow builder mean that minimal developer resources are required on the part of dev-ops and product teams
A global solution built for scale – RapidSOS Monitoring solutions are enterprise grade, SOC2, HIPAA-compliant, UL, FM, and TMA 5-diamond certified, allowing them to meet reliability, scalability, and security standards for complex tech businesses
Check out our webinar to hear Marty elaborate on the importance of bridging connected device companies and monitoring companies with Emergency Communications Centers in an emergency to expedite response and ultimately save more lives.
The RapidSOS Monitoring Workflow
Trish walked through the steps involved in RapidSOS Monitoring and the handling of security alerts:
The connected device detects emergencies and calls RapidSOS’s API.
A highly-trained RapidSOS Monitoring professional calls or texts your user to provide assistance (with optional enhanced video verification).
If needed, the incident is immediately escalated to 911 with voice & rich data (real-time location, user profile, sensor data, etc.).
First responders arrive on scene faster and better informed with rich data from connected devices.
Impact on Public Safety
Trish dove deeper into each phase of the workflow and how critical data gets relayed from connected devices to Emergency Communications Centers through RapidSOS Portal’s Alerts feature. Jamison also shared his own experience from working in public safety and reflected on the evolution from voice-only communication between caller and dispatcher, to the current data-driven digital communications that RapidSOS Monitoring enables.
The speakers presented several use cases where RapidSOS Monitoring may help expedite response to vehicle, health, and other security emergencies. This once again shows how improved decision-making based on data in both the monitoring center and the Emergency Communications Center can better inform dispatchers and first responders, and as a result, provide greater protection to consumers.
To learn more about RapidSOS Monitoring or talk to a member of the RapidSOS team, contact us today.