By Robert Hawley, Senior Manager of Products & Services at Comtech Solacom
ABOUT THE AUTHOR
Robert Hawley, Comtech Solacom’s Senior Manager of Products and Services is a technology manager with more than 25 years of experience in the critical communications industry. Robert has held technology leadership roles as a Product Manager as well as a Solutions Architect for companies involved in the development of advanced communications systems. Robert holds a Bachelor of Technology Management degree and has a Masters of Technology Management degree from Memorial University.
Who is Solacom?
Solacom (a subsidiary of Comtech Telecommunications Corp.) has developed the most flexible multimedia emergency call handling and management solution for Emergency Communication Centers. With more than 30 years of research and innovation in the application of advanced 9-1-1 technologies, Solacom’s Guardian solutions are engineered and purpose-built for the public safety market delivering complete call management from any device, at any time, from anywhere, and in any format — voice, text, data, and video.
What challenge is Solacom aiming to solve?
Today, Emergency Communication Centers need to accommodate an ever-growing list of methods by which a caller may place a call to 9-1-1 and then manage a host of call-related information. Managing this workflow in an efficient manner is key to operating an effective 911 center. Solacom provides solutions to present, store and utilize this information efficiently.
Instant access to accurate caller location information is critical for all 9-1-1 calls. Call handling systems must provide call-takers with the ability to pinpoint the location of a caller, whether the call is placed from a landline or wireless phone. Solacom aims to leverage products from technology partners and incorporate them into our solution to deliver the best possible user experience for our Emergency Communication Center customers. Solacom delivers next generation 9-1-1 (NG9-1-1) systems that close the technology gap and bring more precise information to call-takers.
Mockup of Solacom’s Guardian Map
What is the Solacom and RapidSOS integration?
Solacom’s Guardian suite enables call-takers to access incident-specific emergency intelligence data available through the RapidSOS Platform – including health and medical information, connected building and alarm data, and more. The RapidSOS and Solacom integration allows for the secure delivery of relevant data to Emergency Communication Centers and first responders when a 9-1-1 call is made.
Why did Solacom become RapidSOS Ready?
We decided to provision our NG9-1-1 Guardian offering with an integration to the RapidSOS Platform to provide 9-1-1 centers with additional timely, accurate, and actionable information.
Solacom is eager to continue its relationship with RapidSOS to further innovate and enhance our respective offerings. Together, our focus will be to provide call-takers with the tools they require to provide an even better response to the public they serve.