Why TigoHealth Became RapidSOS Ready: Connecting patients and their health data to care when they need it most

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Authored by: Beth Anne Baber PhD MBA, Co-Founder and President at TigoHealth

Beth Anne Baber founded TigoHealth with Jay Elliot, a former SVP of Apple, in 2019 to address unmet healthcare needs of patients in rural and impoverished communities. Previously, Beth Anne was a cancer researcher at the Scripps Research and Salk Institutes. She then spent over a decade advocating for reprioritization of research funds toward cancers of children, adolescents, and young adults and the implementation of precision medicine as a frontline treatment option. Beth Anne went to undergraduate at the University of North Carolina – Chapel Hill, received a masters in microbiology and immunology from University of North Carolina – Chapel Hill, a PhD in genetics at Scripps Research Institute -La Jolla, and an MBA from the University of California – San Diego.


Who is TigoHealth?

Before the emergence of COVID-19, TigoHealth began researching the challenges patients, and healthcare providers in rural, impoverished communities face. For rural hospitals and clinics with limited resources, providing primarily Medicaid and uninsured patients health care is financially destabilizing. The shortage of physicians, inconvenient clinic hours, inability to pay for services, long travel distances, and the lack of knowledge of available programs contribute to the needs of low-income patients not being met promptly, eventually increasing the demand for acute care services draining limited resources.

Partnering to Solve the Challenge

In partnership with a regional medical center located just miles from a significant U.S.-Mexico border crossing, we purposefully designed a culturally and linguistically appropriate digital health self-management support intervention, Navigator, to allow patients in rural border communities marked by high unemployment and extreme poverty to self-manage their health care in concert with the medical center’s care management team. Unlike patient portals, Navigator’s region-centric, content-appropriate messaging boosts health literacy, fosters a patient activation mindset and supports the patient in meeting their health care needs and goals, avoiding hospitalization and, potentially, death.

Like rural healthcare providers, rural emergency medical services operate with limited resources providing pre-hospital services to poor and less healthy populations over a geographically large area. The ability to partner with RapidSOS and provide EMS a synopsis of the 9-1-1 caller’s overall health and special needs ahead of arrival provides meaningful, actionable information, enabling responders to perform efficiently – saving lives while lessening a strain on limited resources.

What is the TigoHealth and RapidSOS Solution?

Our partnership with RapidSOS is an essential advancement towards improving the overall health of rural, impoverished areas. RapidSOS enables first responders and emergency medical professionals to perform pre-hospital services efficiently, saving lives while lessening the EMS’s strain and preserving their limited resources.

Our combined solution with RapidSOS will allow users to receive enhanced response during emergencies, as it provides first responders the medical and location information needed to arrive on-scene faster and more informed.

With this partnership, TigoHealth users can initiate an emergency request using the TigoHealth Navigator mobile app. The app can then trigger a 911 voice call to the user’s local ECC, while life-saving data gets delivered to the telecommunicator through the RapidSOS Platform. This data may include the user’s patient profile, emergency contact information, additional medical information, and the patient’s preferred language. This emergency intelligence data increases the amount of critical information first responders can obtain during a call and empowers faster and more effective emergency response.

Why did TigoHealth become RapidSOS Ready?

In developing our Navigator and RespondR programs, we knew we needed a partner that could deliver a great emergency response for our clients. We knew the importance of real time data and how it can empower first responders to save lives. RapidSOS was clearly that partner. Having an emergency solution as part of our Navigator app is critical to the overall solution for the patient and the provider. 

We are thrilled to partner with RapidSOS to improve the lives of our Nation’s most poor and vulnerable populations and look forward to sharing upcoming successes in the months and years ahead. 

To learn more about our partnership, read our press release here

To learn more about sending your life-saving data to first responders through the RapidSOS Platform, talk to an expert today.