Connecting Security Cameras Directly to 911 and Field Responders

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Today, security cameras are ubiquitous at schools and businesses, but 911 telecommunicators typically cannot access them in an emergency. With the introduction of Eagle Eye 911 Camera Sharing,  911 telecommunicators can now view real-time video from emergencies across the country due to the collaboration between RapidSOS and Eagle Eye Networks.

RapidSOS is the intelligent safety platform used by over 16,000 911 and first responder agencies across the country covering 99 percent of the U.S. population. Eagle Eye Networks is the largest enterprise cloud camera platform with nearly 10M cameras in use today. Through this partnership with Eagle Eye Networks, camera owners can opt-in to share pre-selected live feeds from their businesses, places of work, worship and more directly to 911 during emergencies.

“First responders do extraordinary work managing hundreds of millions of 911 calls annually,” said RapidSOS CEO Michael Martin. “Now, responders can see directly from the location’s cameras what is occurring at the scene of an alarm or a 911 call, verify the emergency and provide visual contextual information to field responders – transforming their ability to respond.”

School leaders and public safety officials have lauded Eagle Eye 911 Camera Sharing as a groundbreaking technology that can quickly deliver important information when time is of the essence.

“Eagle Eye 911 Camera Sharing will be a game changer for active shootings, burglaries, alarms, and even medical and fire emergencies, ” said Chief Don DeLucca, Former President of the International Association of Police Chiefs. “We ask our field responders to manage millions of incidents a year with only the limited information that a distressed caller might be able to provide. Eagle Eye 911 Camera Sharing gives us a real-time view of exactly what is occurring at the scene of an emergency.”

This is how Eagle Eye 911 Camera Sharing works:

  • The school or business predetermines which cameras are shareable via Eagle Eye 911 Camera Sharing.
  • A 911 call triggers an alert that enables Emergency Communication Center telecommunicators to instantly view footage from cameras at or near the emergency. Video may be available from multiple sources, including any businesses near the scene.
  • The 911 telecommunicator can use the security cameras to enhance situational awareness and to inform first responders.

Some of the first organizations to adopt Eagle Eye 911 Camera Sharing include schools and universities, retail outlets, facilities with lone workers, and businesses that may be unstaffed at certain hours of the day such as 24-hour gyms. Eagle Eye 911 Camera Sharing increases the value of any organization’s security cameras and greatly enhances emergency preparedness and response capabilities.

“The Eagle Eye Networks 911 Camera Sharing solution we’ve implemented gives first responders critical information in real-time to guide their response to an emergency in our school,” said Damon Grant, Co-principal at Oakland Unity Middle School. “The presence of this technology serves as a silent guardian, ready to act if needed, but a resource we hope we will never need.”

Businesses and schools must opt-in to camera sharing and pre-determine which cameras would be shared with 911 during an emergency, and camera feeds are only available during an emergency at that location giving first responders the information they need to better respond. “In a crisis when seconds count, a security camera can provide vital visual information—giving first responders the situational awareness they need to assess and thoughtfully approach a dangerous situation,” said Dean Drako, Eagle Eye Networks CEO.

For more information about Eagle Eye 911 Camera Sharing, join RapidSOS and Eagle Eye Networks for a live webinar demonstration on Tuesday, April 30th, 2024 at 2 p.m. EST.