Vehicle Collision Data Now Available to 911 on RapidSOS Platform

by Hfbtech

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In collaboration with Sirius XM Connected Vehicle Services Inc., we are proud to announce that a new source of vehicle collision data is now available on the RapidSOS Platform.

911 heavily relies on verbally communicated information from callers and monitoring centers to respond to vehicular emergencies, which often leads to delays in dispatch and treatment. Sirius XM and RapidSOS are teaming up to automatically deliver vehicle and crash information to first responders in an emergency, to empower a faster and smarter emergency response.

What information can 911 receive?

911 can access a variety of telematics and situational data from Sirius XM connected vehicles, including:

  • Location of the incident
  • Airbag deployment status
  • Crash impact data: Depending on the vehicle manufacturer, common sensor data points can include front, back, rear, and/or multiple impacts, roll over, delta velocity of the impact, and vehicle’s final resting position.
  • Occupancy: Number of passengers and their seating position/seat belt engagement.
  • Vehicle description: VIN, make, model, color, model year, fuel type (i.e. EV, hybrid EV, etc.).
  • Situational incident information provided by the vehicle occupants via the Sirius XM Connected Vehicle Services response center: Extent/nature of injuries; description of occupants (e.g. presence of infants, elderly; apparent injuries or condition); number of vehicles involved; final resting position of vehicle (e.g. in middle of road or off road, visible from roadway); additional location details (e.g., nearby landmarks).
  • Driver/passenger data: Personal information such as name, phone number, emergency contact, home address provided by vehicle owners on their connected vehicle subscription.
  • MedicAlert profile data: If the vehicle owner has a linked MedicAlert ID, their demographic and critical medical information can be delivered to 911.

How can 911 access this data?

Sirius XM data is made available to 911 through the RapidSOS emergency response data platform. 911 centers can access this data through RapidSOS Portal and RapidSOS Integrations. To access training materials for this solution, log in to RapidSOS Portal and click on “Training” in the menu bar.

Agencies that don’t yet have access to RapidSOS Portal can sign up for free here.

Click here to learn more about our partner integrations.

How do I use this information?

According to the Association for Safe International Road Travel, in the U.S., over 38,000 deaths and 2.35 million injuries are caused by car crashes each year. However, the Auto Insurance Center reports that the national average emergency response time is around 15 minutes 19 seconds. Seconds save lives in an emergency – with the appropriate data, first responders can receive critical information about the nature and severity of the vehicular emergency before arriving on scene, regardless of the caller’s ability to articulate those details. This will not only help improve response time, but also support first responders in getting the appropriate help to the caller in need efficiently.

With improved situational awareness, first responders can make faster and smarter decisions. The data mentioned above is available immediately when an incident occurs, so it can be consistently relayed through each department and responder throughout the emergency.

“The integration of Sirius XM Automatic Crash Notification technology and the RapidSOS emergency response data platform is a game-changer for public safety. This technology will help our 911 telecommunicators allocate resources more efficiently and provide our first responders with unprecedented situational awareness when responding to vehicle emergencies.”

– Tyrell Morris, Director of Orleans Parish Communication District

Where can I find vehicle collision data in RapidSOS Portal?

If a call comes in regarding a Sirius XM connected vehicle incident, available information from any of the fields mentioned above will be displayed in a pop-up alongside the location data card.

Watch – SiriusXM and RapidSOS: The Next Generation of Vehicle Emergency Response