Request roadside assistance — in RapidSOS Unite
Digitally connect vehicles and motorists with trusted roadside assistance providers right with RapidSOS Unite, powered by Driver’s Premier.
Help vehicles on the road—in one screen
Over 2.5 million people call 911 each year for non-critical vehicle issues—flat tires, lockouts, dead batteries. These aren’t emergencies, but they are calls for help. Until now, ECCs had no streamlined way to respond.
With RapidSOS Unite, telecommunicators can instantly connect callers to roadside help through a digital self-service link—reducing manual coordination and freeing up resources for true emergencies.
THE CHALLENGE
No easy way to help with non-emergency vehicle calls
Today’s process for handling vehicle issues forces ECCs to:
Reference printed tow rotation lists or CAD entries
Search online or suggest random local providers
Receive callbacks from frustrated callers
Dispatch officers just to break a window
This manual, inconsistent workflow increases risk, delays service, and burdens ECCs and responders alike.
The Solution
Faster roadside assistance requests, right from RapidSOS Unite
RapidSOS and Driver’s Premier have created the first integrated roadside assistance workflow built into ECC operations. With just two clicks, ECCs can send a self-service link that connects vehicle owners with vetted providers—no additional calls or systems required.
Key features
Two-click requests
Click the tow truck icon and send a text with a service link
Self-service experience
Caller enters vehicle details and selects service type (tow, fuel, tire, etc.)
Fair market pricing
Real-time pricing shown before service is confirmed
Live tracking
Caller views ETA and provider contact in real time
Audit-ready logging
All actions timestamped and stored for review
Empower your team, help more people.
This capability allows ECCs to:
- Provide real support for non-emergency vehicle calls
- Avoid wasting time on outdated, manual processes
- Offer a reliable and equitable experience across every call
- Reduce stress and increase job satisfaction
- Keep the line clear for critical emergencies
roadside-related 911 calls annually
of events occur in non-dangerous locations
vetted providers across every U.S. ZIP code
Give your team a smarter way to help
With RapidSOS Unite + Driver’s Premier, ECCs can automate manual roadside workflows and connect callers to help faster—without added systems or disruption.
Less time on non-emergencies. More time for what matters most.