Turn your 911 data into a strategic asset
Stop digging through siloed reports. RapidSOS Unite provides a single, intuitive platform to visualize performance and optimize operations.
Unlock your operational data
Powered by Harmony AI, RapidSOS Unite’s analytics capabilities transform your complex operational data from calls and alerts into clear, actionable insights. Ask plain-language questions, visualize trends with heatmaps, and make data-driven decisions to improve your agency’s performance.
Get instant answers, not more data overload
Your operational data is trapped in complex systems. This forces leadership to make critical decisions about staffing and resources based on gut feeling, not hard data. You need a tool that delivers clear, public safety-contextual answers.
Make data-driven decisions to optimize operations
Our single, highly visual platform synthesizes raw data from calls and alerts. RapidSOS Unite’s analytics capabilities give your entire organization the full, strategic picture needed to proactively manage workload and justify your budget.
A complete analytics toolkit for ECC leaders
AI-powered natural language query
Stop learning complex report-builders. Use the “Ask HARMONY” feature to ask plain-language questions—like “How many calls mentioned cardiac arrest last month?”—and get immediate answers.
Advanced data visualization
Instantly identify trends and spot call volume patterns with insightful geospatial heatmaps. Use this visual data to inform strategies for resource deployment, saturation, and pre-staging.
Targeted performance monitoring
Go beyond agency-level metrics. Access detailed, agent-specific performance data to proactively identify individual strengths, pinpoint training opportunities, and support your frontline telecommunicators.
Actionable & shareable insights
Generate simplified, shareable reports and visuals to justify budgets, secure grants, and clearly demonstrate your agency’s effectiveness to stakeholders.
SOP-adapted intelligence
Adapts to your agency’s specific Standard Operating Procedures (SOPs), allowing Harmony to provide insights and analytics that are relevant to your unique operational protocols.