Turn Your 911 Data Into a Strategic Asset
Unlock Your Operational Data
Get Instant Answers, Not More Data Overload
Your operational data is trapped in complex systems. This forces leadership to make critical decisions about staffing and resources based on gut feeling, not hard data. You need a tool that delivers clear, public safety-contextual answers.
Make Data-Driven Decisions to Optimize Operations
Our single, highly visual platform synthesizes raw data from calls and alerts. RapidSOS UNITE’s analytics capabilities give your entire organization the full, strategic picture needed to proactively manage workload and justify your budget.
A Complete Analytics Toolkit for ECC Leaders
Stop learning complex report-builders. Use the “Ask HARMONY” feature to ask plain-language questions—like “How many calls mentioned cardiac arrest last month?”—and get immediate answers.
Data Visualization
Instantly identify trends and spot call volume patterns with insightful geospatial heatmaps. Use this visual data to inform strategies for resource deployment, saturation, and pre-staging.
Go beyond agency-level metrics. Access detailed, agent-specific performance data to proactively identify individual strengths, pinpoint training opportunities, and support your frontline telecommunicators.
Generate simplified, shareable reports and visuals to justify budgets, secure grants, and clearly demonstrate your agency’s effectiveness to stakeholders.
Adapts to your agency’s specific Standard Operating Procedures (SOPs), allowing HARMONY to provide insights and analytics that are relevant to your unique operational protocols.