For a decade, something extraordinary has been taking shape behind emergency response in America and across the world. A collaboration of commitment, and passion, to connect the context that surrounds emergencies with the first responders answering the phone, dispatching their peers, and responding for their communities. Throughout the process, we have been reminded that first responders, citizens, and communities deserve a modern emergency response system — one where connected devices and critical information work alongside public safety to save lives. Through this collaboration, the men and women of public safety have been our partners, our teachers, and our north star.
Together, we’ve been quietly building that future.
Through years of iteration, testing, and co-development, this partnership brought together 23,500+ agencies, over 1 million field responders, 723 million+ connected devices, sensors, drones and cameras into one standards-compliant, secure, interoperable network.
Powering the Safety Network, Harmony AI transforms the scale and depth of real-world emergency data into secure, actionable intelligence for public safety. Like the Safety Network, Harmony AI was built over a multi-year, R&D process by public safety, specifically to serve as a co-pilot for mission critical teams. And now thousands of agencies are now using this combination to support their real-world life-saving mission.
This is the Safety Network. Built by the heroes of 911.
The Safety Network is the product of over a decade in partnership with thousands of public safety professionals serving our communities and RapidSOS engineers, often forward deployed with public safety.
Today we want to describe the Safety Network more, show it in action, talk about its origins, and share the story behind this new look.
What is the Safety Network?
The Safety Network is an open, interoperable, secure network built over the past decade by public safety.
It’s open — any citizen or enterprise can securely opt in, enabling their sensors and devices to support the life-saving work of 911. It’s interoperable — working seamlessly across agencies, inside existing workflows, and integrated with the technology public safety already relies on. And it’s mission-critical AI-enabled — agencies can choose to activate Harmony AI, the first purpose-built AI for mission-critical response operations, informed across 1.1 billion emergencies managed by 911.
The Safety Network was built around four core design principles guided by public safety:
| Tenet | Description | Scale |
|---|---|---|
| Open | Any citizen / enterprise can opt into enabling their sensors and devices to support the life-saving work of 911 | Live today on over 723 million connected devices, sensors, and cameras |
| Interoperable | Interoperable across public safety agencies and inside an agency's specific workflows and existing tech systems | 23,500+ state/local agencies in 16 countries / 6,000+ public safety software systems / 1 million+ field responders |
| Mission-Critical AI-Enabled | Agencies can choose to enable this powerful network with Harmony AI — the first purpose-built AI platform for mission-critical response operations, built by public safety | Informed across 1.1 billion emergencies managed by 911 |
| Secure | Provides secure and compliant connections specifically built for public safety operations, exceeding rigorous security and compliance standards | Secure ESInet enabled |
Here’s how it works behind the scenes to support the life-saving work of 911:
- Millions of enabled sensors detect an emergency (hazmat incident, fire, gunshots inside a school, train derailment, vehicle crash).
- Harmony AI, purpose built for response operations, queries other nearby sensor feeds, validates authenticity, and immediately alerts public safety inside their existing systems, protocols, and operational flows.
- Each node of the Safety Network — sensor, enterprise, partner, community member, 911, field responder — is now connected on one secure, interoperable network, with Harmony AI seamlessly coordinating information exchange based on each agency’s specific policies and procedures.
The Safety Network in Action
As we write this, thousands of public safety agencies are using the Safety Network to protect their communities. Four examples:
Mass Incidents & Disasters – Across wildfires, hurricanes, active shootings, and infrastructure outages, public safety professionals have harnessed the Safety Network to protect communities even during some of the most challenging moments. This has covered over a dozen state or large region 911 outages, over 200 local outages and supported some of the most trying natural disasters including Hurricane Helene where innovative 911 telecommunicators used the network for the first satellite to satellite rescues.
Cass County, Michigan — In 13 seconds, the Safety Network automatically detected a vehicle crash and connected first responders — before a single call came in. Within 4 minutes field responders were pulling the driver out of the flaming vehicle, saving his life
The World Cup and Public Safety at Scale — The 2026 World Cup is a major test of U.S. cities’ safety operations. Real-time location, sensor feeds, non-native caller detection, translation, transcription, and keyword detection are all active across host cities — with Harmony AI tracking a 330% spike in unique 911 callers on game days across 11 U.S. stadiums compared to non-game days.
Behind the Emergency with Jeremy Renner — After experiencing emergency response firsthand, actor Jeremy Renner stepped inside 911 centers and alongside first responders to see the Safety Network in action. What he found changed how he thinks about AI, public safety, and the people behind the call.
Why the brand changed – and what it means
Our previous identity reflected where we started but not what we’ve been building toward with public safety.
The Dot Cluster: Each dot represents a connection – an agency, a device, a partner, a person. Clustered together, they form an organized, responsive network.
Green Means Go: Green means action, and in the case of public safety not subtle action, but bold heroic action that saves lives. The color Signal Green – is meant to reflect the bold action orientation of the incredible humans keeping us safe across our communities globally.
This is a brand evolution. The same mission. The same deep partnership with public safety.
Finally visible as what it has always been.
This is an Evolving Journey, Together with Public Safety
Our previous identity reflected where we started but not what we’ve been building toward with public safety.
The Safety Network will likely never be complete. It is far from perfect, and that’s the point. This is a continuous journey of improvement in partnership with public safety.
The relationships built over years of working side-by-side through the hardest calls, the most complex implementations, the moments when everything was on the line, those don’t change. The trust we’ve built together is what we’re building on.
None of this would exist without the public safety community’s willingness to build alongside us — to give feedback that was honest even when it was hard, to take a chance on technology that was unproven, and to hold us to a standard worthy of the work. That doesn’t change either. If anything, it grows.
Your contracts, your integrations, your support team, your product access, your guidance and iteration with us to make it better every day — none of it is affected.
And above all else — supporting your life-saving work, in every critical moment, is the mission. That never changes.
Because we’re safer, together.