Stop repetitive calls. Start reducing burnout.
Free your telecommunicators from low-acuity, routine calls. Our public safety AI autonomously handles them from start to finish.
FREE YOUR TEAM WITH RAPIDSOS HARMONY
Our AI automates non-emergency calls
RapidSOS Non-Emergency Automation uses Harmony, our public safety AI, to autonomously answer non-emergency lines and create a complete digital record. Unlike simply continuing with manual processing, Non-Emergency Automation provides true workload reduction, freeing your team to focus on saving lives.
THE PROBLEM
Overwhelmed by non-emergencies? Your team isn't alone.
Emergency Communications Centers are inundated with non-emergency calls that, while not life-threatening, divert critical attention from genuine emergencies. This manual, repetitive work is a primary driver of telecommunicator burnout and can slow response times for critical incidents as staff are pulled away to handle routine tasks.
The Solution
Give your team true workload reduction with AI
Non-Emergency Automation uses Harmony AI to autonomously handle routine calls, reducing your team’s workload. It gathers information, creates digital records, and includes failsafes to intelligently escalate true emergencies.
How AI-powered call handling works for you
AI-powered conversational handling
Harmony AI answers calls on your non-emergency line and gathers information naturally, using flexible, agency-controlled workflows to match your specific protocols.
Broad call-type support
The system is designed to handle a wide range of calls, including alarm notifications, animal control, noise complaints, fireworks, missing person reports, and other low-acuity inquiries.
Seamless data delivery
As information is gathered, Non-Emergency Automation automatically creates and updates a Digital Alert viewable in Unite or delivered directly into your CAD to create a call for service.
Intelligent Escalation & Failsafes
Purpose-built for public safety, the system can detect keywords or scenarios indicating an emergency and immediately escalate the call to a human telecommunicator based on your agency’s preference.
Dynamic Routing & Texting
Non-Emergency Automation can dynamically transfer calls to other agencies (like animal control) or send outbound texts with links to forms and resources to resolve informational inquiries.