See, Understand, and Respond. Instantly.
Text, Video & 190+ Language AI Translation
In an emergency, the ability of a 911 telecommunicator to see the scene can be the difference between tragedy and a life saved. Live video to 911, a capability available through the RapidSOS UNITE platform, provides this life-saving power of sight.
When You Can't See, Hear, or Understand Your Caller
The Problem
You’ve faced it all: the silent open line, the caller in distress who can’t talk, the tourist who only speaks a language you don’t. In these critical moments, you’re left guessing, trying to use clunky third-party translation services or outdated TTY systems. This costs precious seconds, adds stress, and creates a dangerous information gap between you and the person who needs help.
One Click. Total Clarity.
RapidSOS UNITE puts text and video communication tools directly into your existing workflow—no extra screens, no new logins. Instantly pivot from voice to text or video to get the critical context you need.
How You Can Use Text & Video Today
Initiate a secure, real-time two-way chat with silent or open-line callers directly from the UNITE incident card. It’s perfect for sensitive situations like domestic violence or for managing high call volumes during a storm.
Need to contact a family member or a field responder? Proactively start a text conversation with any 10-digit number, even if they haven’t called 911. A separate incident record is automatically created to keep everything organized.
Instantly communicate with callers in over 190 languages. Powered by HARMONY AI, this feature is provided at no cost to your agency. Incoming texts are automatically translated to English, and your replies are translated back.
Save time and ensure consistency with one-click, pre-set messages. Agency admins can create templates like, “Hello, this is Sunnyvale ECC reaching out in response to an emergency.”
Get eyes on the scene. With the caller’s permission, request a one-way video stream to understand their environment, assess a patient’s injury, guide someone through CPR, or confirm if a crime is in progress.