Unite your state or region with real-time interoperability
Eliminates data silos between agencies for seamless collaboration during disasters or everyday re-routing scenarios.
Fragmentation is your greatest risk
When calls get routed to an agency outside the caller’s jurisdiction, disconnected systems and a lack of shared data cost precious time. Traditional solutions like CAD-to-CAD integrations can be costly, take years to implement, and require complex upgrades at one or more agencies.
These costs and delays are a liability that your state, region, and community can’t shoulder.
A unified approach for resilience
Real-Time Interoperability inside RapidSOS Unite links every agency into a cohesive network, delivering enterprise-grade capabilities to all, regardless of size or resources.
Live incident sharing
Automatically share live 911 incident data when calls are answered outside the normal jurisdiction, including caller information, real-time transcripts, and call summaries.
Interagency chat
Automatically open a live chat between ECCs to coordinate responses without tying up phone lines or relying on manual processes.
Backup 911 services
Enhance your operational continuity plans with Northern911’s APCO-certified telecommunicators to act as a Last Resort Option amid outages, disasters or call surges.
Centralized analytics
Aggregate mission-critical data from all participating ECCs into a single, intuitive interface, unlocking the ability to quickly deliver answers and reports to stakeholders and political leaders.
The Solution
Real-time interoperability
The moment we turned this on, we saw it work immediately — literally seeing a live call answered by another agency appear on our screens in real-time. With Real-Time Interoperability, we see the full transcript and location already gathered and summarized by Harmony AI. It eliminates so much wasted time and is truly a game changer for public safety.
Luz Ponce
Why choose RapidSOS Unite’s real-time interoperability?
Speed to value
Deploy the necessary technology in days or weeks, not years.
Ease of adoption
Solve your data-sharing challenges inside the same interface used by 5,700+ ECCs.
Infrastructure independence
Maintain operations even amid network interruptions, upgrades or cyberattacks.
Affordable resilience
Boost your resilience without the outsized cost of typical interoperability projects.
Frequently asked questions
How does this differ from a CAD-to-CAD integration?
RapidSOS Unite’s real-time interoperability functionality is faster to implement, more cost-effective, and works independently of any CAD system. It provides real-time data sharing and communication as an incident happens, without waiting for CAD entry, and remains operational even if a CAD system fails.
What happens during a catastrophic outage?
RapidSOS Unite’s real-time interoperability works alongside your existing ESInet or service providers, which continue to handle your call-routing logic. If an outage would take out the primary and backup PSAPs, you can use our Backup 911 Services as a Last Resort Option, so APCO-certified telecommunicators could help you maintain operations. This means professional, certified call-takers would handle the emergency while the authoritative ECC can still see live transcripts and coordinate dispatch, maintaining situational awareness.
Is this difficult to implement across agencies with different technology?
No. RapidSOS Unite’s real-time interoperability functionality is designed to work across agencies, regardless of their existing technology vendors. It creates a common operational picture on a platform that is already familiar to public safety, minimizing training and accelerating adoption.
How does this help smaller or rural ECCs?
This functionality levels the playing field, bringing the same powerful, enterprise-grade tools used by large metro agencies to every ECC in your state or region. This ensures a consistent, high standard of service for all communities.