Digitally Request Roadside Assistance Inside UNITE
Live Virtual Training
Wed., June 18, 2025 | 11:00 – 11:45 am ET
Resolve Roadside Requests in Seconds—Right From Your Screen
Over 2.5 million 911 calls each year are for non-emergency vehicle issues like flat tires, lockouts, or dead batteries. These aren’t emergencies, but they are still calls for help. Until now, ECCs had no streamlined way to respond.
Join this live training to learn how to digitally request roadside assistance right from RapidSOS UNITE—powered by Driver’s Premier—and connect callers to trusted providers in seconds.
What You’ll Learn:
- Why ECCs are embracing digital roadside assistance
- A step-by-step walkthrough of how the new feature works
- Before and after scenarios from the telecommunicator’s point of view
- Live demo and Q&A with product and training experts
Don’t miss this opportunity to see how ECCs can handle non-emergency vehicle calls faster and more efficiently—directly from RapidSOS UNITE—freeing up time and resources for critical emergencies.
Meet your hosts
Lea Harms is the ECC Training & Engagement Manager at RapidSOS, bringing over a decade of expertise to the public safety sector. She has served in various key roles, both within and outside emergency communication centers, shaping her extensive knowledge and experience in the field.
Steven Fellows is a Senior Product Manager at Driver’s Premier, where he leads product strategy for connected vehicle safety solutions. He partners with innovators across public safety and mobility to help first responders access critical crash data faster.
Tim Choldas is a Product Manager at RapidSOS, focused on building technology that empowers ECCs with faster, smarter tools for emergency response. He works closely with telecommunicators and public safety leaders to design solutions that meet the real-world needs of 911.