Public safety | Emergency Communication Centers

The RapidSOS advantage

A trusted partner to public safety

As emergencies rise, telecommunicators are facing unprecedented difficulties in responding to them. Our platform was built in collaboration with public safety – we’re working together to overcome those challenges.

One unified, easy to access solution

We understand that you’re working across too many screens and that you need to see everything in one place. RapidSOS gives you that solution, with more free features to help streamline your workflows.


Easily access life-saving data to improve incident outcomes

  • Incident location
  • ANI/ALI for all call types
  • GIS and rich data
  • Real-time locations of responders
  • Live video from body cameras
  • And much more

Unify tools, data and resources into one master view

  • Access best-in-class technologies directly in the systems you use today
  • Purchase vetted public safety software (CAD, call handling equipment, mapping, 2-way video and more) from our RapidSOS Partner Network
  • Seamlessly access our partners’ technology
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We received a call from a concerned parent that his children were hiking in the Bisti Badlands and were lost. As the call was being dispatched, one of our Lead Supervisors glanced at RapidSOS Portal and noticed a call that had plotted in the badlands area. She was able to zoom into their location and follow the breadcrumbs and as they were walking on the ridge. After we obtained the coordinates from RapidSOS Portal we dispatched our helicopter to the area, and they were able to locate the subjects.

Crystal Arellano

San Juan County 911, NM

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911 communicator was having a difficult time communicating with the 911 caller. Upon looking at the enhanced emergency data provided by RapidSOS she found that the caller was non verbal autistic and may run from responders. The 911 dispatcher was able to change her approach and effectively help the 911 caller without losing more valuable time.



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We had a hard fall from an elderly gentleman in our community; he was not easily able to communicate, but his smartwatch detected the fall and RapidSOS provided the critical data with location down to the indoor room that allowed us to make the save.

Multi Agency Communications Center

Grant County, WA

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I got a call, the female couldn't talk she could only answer YES or NO questions. The address did not show up on call handling equipment but it did on RapidSOS... stayed on the phone with her. She acted like she was on the phone with her mother. But this message is mainly about RapidSOS, I'm glad that we have it.

Keisha, GA


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We received a 911 call with an open line. We could hear an argument where a female was referencing a gun and telling a male to stop. Responding officers were having difficulty locating the caller's apartment, so we sent them a picture of the map from RapidsOS, which showed the exact building at the complex and pinpointed where in the building the call was coming from. When officers arrived, they detained the male, who had come home intoxicated and was threatening to kill the female. Having RapidSOS helped us locate the caller quickly and efficiently, and prevented this from becoming a hostage situation where the caller could have been seriously injured or killed.

Galveston, TX


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This year, through the end of August, we had 12,743 calls that came in through RapidSOS but not into our call handling equipment. Many of these ended up requiring emergency response. Thank you and your team for your work!

Karen Moore

ECC Director, Wilson County 911

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We received a 911 call from a man whose jet ski sunk and he was in water up to his neck. He was unsure where he was. The surf and wind were intense due to Hurricane lan approaching. Using RapidSOS Portal, dispatchers were able to steer deputies to the caller's location. He was retrieved by a rescue boat and treated by a paramedic on board.

Bryan County E911, GA


Maintain operations during network failures and outages

  • Web-based access provides continuity of operations when core 911 networks and systems go down
  • A separate, redundant data pathway supports the safety and security of local citizens
  • Multiple fail-safes allow people in need to reach 911 in the event of system failure

Improve agency interoperability

  • Collaborate with peer agencies by digitally sharing incident details
  • Broadcast major incidents within your agency and with peer agencies

RapidSOS software integrations

Our software integration partners help telecommunicators see and act on the life-saving data provided by RapidSOS inside their existing workflows. Technology provided includes:


Dispatching resources


Handling incoming calls


Accurate positioning


System of record

RapidSOS Partner Network

Access vetted third-party technologies from our Partner Network from inside RapidSOS.

  • Text-to-911 and multimedia
  • Map layers and connected buildings
  • Live stream video
  • And more

Technology and people working together to keep local communities safe. Join us.