You already use RapidSOS.
Get the most out of it.
RapidSOS UNITE brings critical tools and data into a single end-to-end environment. Powerfully enhanced by AI built with public safety.
The high cost of fragmented data
Say goodbye to manual data capture.
You know every second counts. Manual capture and relay from a voice call is slow and error-prone, delaying dispatch.
Connected info = safer responders.
Critical information—like medical history and real-time location—is often siloed across systems. This can put field responders at risk and limits their ability to make life-saving decisions.
Cool the flames of staff burnout.
With fewer people but more data, ECCs are in a staffing crisis. This puts your most valuable asset—your people and their knowledge—at risk of burnout, potentially hindering their impact.
Your backup plan for system outages.
In a critical moment, a system failure can cripple an entire agency. This erodes public trust and prevents a community from reaching 911 when lives are on the line.
Unified data. Unified response.
Every incident.
One data-rich view.
The moment you get a request for help—be it a 911 call, a text, or a digital alert—UNITE provides accurate location and life-saving data from over 600 million devices on a single map.
Transcribe. Translate.
UNITE automatically transcribes and translates in real time to close language gaps. AI-powered summaries and keyword alerts surface critical info, while easy-access text and video comms provide a more complete view.
Digitally dispatch.
Coordination is simple in UNITE. Connect to your CAD to have alerts sent to field responders. Share info with other ECCs and digitally request resources like drones, air ambulances and even roadside aid.
Offload routine calls.
UNITE eases non-emergency calls with AI automation. Your team can focus on critical incidents rather than routine inquiries, reducing overload without sacrificing attention or assistance.
The right insights. Right inside.
UNITE compiles data after the incident to report, analyze, and assess response. Improve future response times, optimize resource allocation and build a safer community.
Key features:
Reduce errors and save time with real-time call transcripts.
Bridge language barriers across 240+ dialects with AI-powered translation.
Faster response times and consistent call-taking with integrated protocols.
Communicate clearly with callers without the hassle of extra tabs.
Reduce staff workload by using AI for non-emergency calls.
Easy-to-read dashboards and “Ask HARMONY” AI assistance to answer on-the-fly questions.
More than a tool. An end-to-end solution.
Unified workflows that work.
Streamline every response with the data you need in one powerful platform, eliminating fragmented information and manual processes.
Enhanced safety. Enhanced outcomes.
Empower first responders with real-time, actionable intelligence, eliminating dangerous blind spots and leading to better outcomes.
Less stressing. More saving.
Alleviate stress and burnout by automating manual tasks, allowing your team to focus on the human connection that saves lives.
Outage resilience when it counts.
Ensure your operations can be sustained, even during system outages, with a redundant, digital pathway you can trust.
Trusted by over 5,700 911 centers.
FAQs
Do I need to replace my current CAD or Call Handling to work with RapidSOS UNITE?
No, RapidSOS UNITE is an end-to-end platform that automates workflows and empowers your team. It works with your current system operations.
Is RapidSOS UNITE affordable for my agency?
The cost for upgrades to RapidSOS UNITE take your ECC’s size into account, so UNITE can meet the needs of agencies of all sizes.
How does AI benefit my telecommunicators?
Technology will never replace the talent, ingenuity, and professionalism of public safety. RapidSOS believes that AI can serve as a co-pilot for 911, automating mundane and redundant tasks so your team can focus on their mission. The platform’s AI instantly transcribes calls, generates summaries, and provides real-time protocol guidance.
Can RapidSOS UNITE support my agency during outages?
Yes, agencies use RapidSOS UNITE to sustain operations during outages. Our platform is purpose-built to facilitate seamless collaboration across jurisdictions, providing a fail-safe backup and enabling multi-agency data sharing during large-scale events. The platform ensures seamless continuity during any event and helps you withstand the unpredictable.
What training lift is needed when upgrading to the full RapidSOS UNITE offering?
The best part of RapidSOS UNITE is that it’s an interface your team is already familiar with. So when your agency chooses to upgrade to our full suite of capabilities, your team can seamlessly adopt those capabilities in the same interface they already use daily.