New York, NY – JUNE 15, 2026 – RapidSOS collaborated with 911 community organizations to update the Recommended Minimum Training Guidelines for Telecommunicators. Building on the inaugural 2016 guidelines, this effort focused on better equipping 911 personnel for their expanding and evolving job functions.
The newly revised guidelines elevate the recommendations regarding minimum training and address changes in the 911 industry. The updated guidelines were developed by a multi-agency working group, collaborating over the last three years, to provide a consistent baseline for telecommunicator training across the United States.
The minimum training framework outlines several core categories including, Roles and Responsibilities, Legal Concepts, Interpersonal Communications, Emergency Communications Technology, Call Processing, Emergency Management, Radio Communication, Stress Management, Quality Assurance and On-The-Job Training.
While the training is not federally mandated, it is collaboratively formulated by subject matter experts and serves as a foundation for professional development. The National Highway Traffic Safety Administration (NHTSA) National 911 Program convened the appropriate stakeholders to provide a forum for discussion. National, regional, and state 911 organizations and agencies were involved in the guideline creation, lending various voices and perspectives for inclusion. This revised guideline reflects the participants’ expertise and is supported by all participating entities.
Click here for more details: 911.gov
RapidSOS is the leading public safety AI company that unlocks mission-critical intelligence for emergency response. It harnesses artificial and human intelligence to fuse life-saving data from the world’s largest safety network, which includes over 723M+ connected devices and 250+ global technology companies. This intelligence is delivered to 23,500+ federal, state, and local agencies, serving one million first responders. RapidSOS has supported over one billion emergencies in 16 countries, powering RapidSOS HARMONY, the first purpose-built AI for public safety, designed to save critical time by automatically detecting emergencies, unifying real-time data and video streams, and coordinating a faster, more effective response.