Goals and opportunity
ecobee, a sustainable smart home company, wanted to add professionally monitoring services for its ecobee thermostats and sensors and digitally deliver alarm data to 911. To give its customers increased peace of mind, the company was looking for a proven partner to public safety who could securely connect life-saving data to 911 during an emergency.
Partnering with RapidSOS
By partnering with RapidSOS, ecobee customers can access 24/7 professional monitoring for enhanced home protection. Furthermore, RapidSOS shares emergency intelligence data, including entry and exit, motion, video and audio clips, from ecobee devices with 911 telecommunicators to increase the amount of information that first responders have on hand during an emergency. By digitally routing this information to 911 center screens, RapidSOS can provide first responders with the critical information they need to protect lives and help ecobee reduce emergency response time for its customers by minutes.
How it works
Results
By offering 24/7 monitoring services to verify incidents and sharing alarm information with telecommunicators during an emergency, ecobee is providing customers with an added layer of safety and security. ecobee and RapidSOS are live today in the U.S. and working to expand their offering to Canada.
Data sources shared with 911:
- Name
- Address
- Description of alarm sensor
- Timestamp of Activation
- Multimedia
