Harmony AI integrates data and technology to streamline workflows, easing the burden on busy teams.
Harmony assists public safety professionals with
Real-time call translation and transcription
Harmony AI delivers real-time call transcription and automatic translation directly into RapidSOS Unite. Telecommunicators can easily verify details without asking callers to repeat themselves, and language barriers are seamlessly bridged with instant translations. Every word understood. Every second saved.
Instant incident insights
Simplify call handling with automated summaries of each 911 call’s most critical details. Instead of being overwhelmed by extraneous information, telecommunicators see clear, concise highlights about the incident—streamlining call processing and enabling faster emergency response.
Automation of non-emergency tasks
Let Harmony automatically handle calls to your 10-digit lines. By sending calls for service digitally into Unite or your agency’s CAD, Harmony enables trained telecommunicators to focus more on critical incidents that require their expertise.
Ask Harmony: natural language querying
Harmony understands your language, allowing you to ask questions and get quick, clear answers—no complex commands or technical expertise needed. Skip the hassle of complex reports or digging through PDFs – Harmony makes insights easy.
Harmony in action: simplifying telematics call handling
See how Harmony streamlines operations during a telematics emergency by identifying crash details, pinpointing urgent issues like a stuck door, and delivering precise emergency instructions for the specific vehicle. By eliminating manual searches, Harmony enables faster, more effective decision-making.
Trusted by 5,700+ 911 Centers
Unmatched scale. Proven impact.
powered by data from 723+ million connected devices
supporting over 1 million field responders
integrates with 6,500+ software solutions