Mental Health for 911 Telecommunicators with Dr. Michelle Lilly

In this Safety Gap episode, Cassidy Shield and Karin Marquez speak with Dr. Michelle Lilly, a clinical psychologist and expert on 911 telecommunicator mental health. Dr. Lilly discusses the unique stressors and impacts on dispatchers, revealing that their PTSD rates are similar to first responders. She explains how not being on scene can even increase PTSD risk, as dispatchers may create more traumatic mental images.