WATCH ON DEMAND
Mutual Aid and Beyond With Northern911
How RapidSOS' backup PSAP can benefit your agency during outages, disasters and staffing shortages
RapidSOS has acquired Northern911, a trusted provider of backup 911 services across North America — enabling a new mutual aid option for agencies during disasters, outages, and staffing shortages.
Things you’ll learn during this webinar:
- An overview of Northern911, a primary and back-up PSAP staffed by APCO-certified telecommunicators.
- How back-up services can support your agency during major incidents and outages.
- A fast, reliable solution for out-of-jurisdiction calls.
- How Northern911 supports default routing when a call cannot be delivered to its intended PSAP.
Speakers
Taylor Shantz
Northern911, Vice President of Strategic Initiatives
Joins RapidSOS with Northern911, where she led strategy and operations. With a background in engineering and over a decade of experience in telecommunications, Taylor brings a people and mission-first approach to public safety leadership.
Conor Fucci
Senior Director, Product at RapidSOS
Connor Fucci is a product leader who has spent the last seven years at RapidSOS partnering with agencies to modernize emergency response. He leads the strategy for Non-Emergency Automation, focusing on delivering high-fidelity AI that bridges complex engineering with the practical, daily needs of the modern ECC.
Cody Shadle
Director Public Safety Dispatch
City of Reno Public Safety Dispatch Department
City of Reno Public Safety Dispatch Department
Cody has spent 17 years in public safety with the last 5 years as Manager/Director for the City of Reno's Public Safety Dispatch Department.
Sara Colacurcio
Systems Support Supervisor
City of Reno Public Safety Dispatch Department
City of Reno Public Safety Dispatch Department
Sara has spent 11 years in dispatch, including 6 years as a Supervisor. She also served 9 months as a System Support Supervisor, supporting operations and system performance.