Beyond the QA Score: The New Standard for 100% Call Quality

Jamison Peevyhouse is SVP of Public Safety at RapidSOS, where he works with 911 centers and industry partners to get life-saving data into the hands of telecommunicators . He’s spent nearly three decades in emergency communications — starting as a 911 dispatcher in Weakley County, TN, later running that county’s 911 district and emergency management agency, and eventually serving as President of the National Emergency Number Association (NENA) from 2018-2019. He’s an ENP-certified public safety veteran, a NENA Hall of Fame recipient, and still shows up to conferences to talk shop about NG911 and what’s next for the industry.

Nathan Lee is President/CEO of the Denise Amber Lee Foundation, founded in memory of his wife Denise after 911 communication failures contributed to her death in 2008. He’s since become a national voice for 911 reform, partnering with RapidSOS and public safety agencies on training, culture, and compliance initiatives.

Matt Grogan is the Director of Public Safety Programs and Partnerships for the Denise Amber Lee Foundation, where he oversees the Foundation’s education, quality assurance, and partnership initiatives. He brings more than 20 years of experience in public safety communications, having served in 9-1-1 centers in the Chicagoland area and Las Vegas, including during the Route 91 Harvest Festival shooting. Matt is an Emergency Number Professional (ENP) and Certified Emergency Medical Dispatch Quality Assurance Specialist (EMD-Q), along with holding numerous other certifications and having completed training through the National Fire Academy, the Center for Domestic Preparedness, and the Emergency Management Institute. He is passionate about advancing the 9-1-1 profession through training, innovation, and meaningful support for the people behind the headset.