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WATCH ON DEMAND

Evolving Your Non-Emergency Line with HARMONY AI

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Support your community and save your team time with realistic voice quality and tools directly in your control

Experience the latest capabilities of non-emergency automation designed for the modern ECC.  Join us to see how HARMONY AI delivers a seamless caller experience that you can trust.

In this session, we will cover:

  • Hear how HARMONY’s realistic voice provides a natural experience for your callers.
  • See how Agent Builder gives you direct control to configure and test your own logic.
  • Learn from the real-world success of agencies already using HARMONY daily.
  • Discover flexible options to start at your own pace, from testing to going all-in.

You might find this interesting if you:

  • Want to reduce dispatcher burnout by offloading routine call volume.
  • Are evaluating if modern AI quality is finally ready for your callers.
  • Seek a low-risk way to test automation without losing agency control.
  • Want a first look at the new HARMONY AI capabilities.

Speakers

Zach LaValley - CTO & EVP of PDE at RapidSOS
Zach LaValley
Chief Technology Officer at RapidSOS
Zach LaValley is a technology leader dedicated to the human-centered digital transformation of public safety. With a background in scaling complex systems at high-stakes, operationally driven industries like healthcare, he focuses on building trusted AI that supports telecommunicators under pressure.
Conor-Fucci
Conor Fucci
Senior Director, Product at RapidSOS
Connor Fucci is a product leader who has spent the last seven years at RapidSOS partnering with agencies to modernize emergency response. He leads the strategy for Non-Emergency Automation, focusing on delivering high-fidelity AI that bridges complex engineering with the practical, daily needs of the modern ECC.
Cody Shadle
Cody Shadle
Director Public Safety Dispatch
City of Reno Public Safety Dispatch Department
Cody has spent 17 years in public safety with the last 5 years as Manager/Director for the City of Reno's Public Safety Dispatch Department.
Sara Colacurcio
Sara Colacurcio
Systems Support Supervisor
City of Reno Public Safety Dispatch Department
Sara has spent 11 years in dispatch, including 6 years as a Supervisor. She also served 9 months as a System Support Supervisor, supporting operations and system performance.