In large-scale power outages, every second counts—and every call matters. At RapidSOS, we know that when legacy 911 systems go down, communities can’t afford to be left in the dark. That’s why we’ve built intelligent infrastructure that ensures Emergency Communication Centers (ECCs) remain operational when it matters most.

During natural disasters and widespread outages, traditional systems often fail. Voice calls don’t connect—infrastructure buckles under pressure. But the emergencies don’t stop, and neither can we. RapidSOS UNITE provides ECCs with robust, fail-safe capabilities to maintain service and share critical data, even when primary systems are offline.

We’ve seen this in action. During Hurricane Helene, when

with critical caller information, which thus enabled telecommunicators to focus on rescue operations.

Data from the RapidSOS Data Lab on Outages further illustrates this critical need. In recent incidents where 911 voice systems were offline, emergency call volumes surged dramatically.

Our tool empowers ECCs to support one another across jurisdictional boundaries, creating a safety net when local systems falter. Tactical Accounts further enhance resilience, ensuring real-time data remains available to both primary and neighboring centers. At RapidSOS, we’re not just building tools, we’re building lifelines. Our mission is to equip first responders with intelligent, reliable technology that keeps services running, calls answered, and lives protected, even in complete darkness. Because in a blackout, communities deserve more than hope; they deserve certainty.