Alarm Call Automation

Reduce telecommunicator workload by using AI to process tedious alarm calls

Fix the broken process for managing 10-digit alarm calls

The UNITE Alarm Call Automation Module uses RapidSOS HARMONY to answer traditional 10-digit alarm calls, follow ECC protocols to gather call for service data, and transmit the data as Digital Alerts.

Offload Monotonous 10-Digit Alarm Calls to AI

HARMONY answers and digitizes inbound calls from monitoring agents, ensuring your protocols are followed with flexible question trees to gather the right data for each alarm type.

Mitigate Staffing Constraints and Fit into Existing Workflows

Receive data inside RapidSOS UNITE or via CAD integration. Handle calls with built-in transfer failsafes, and validate data with real-time transcript and audio access.

Equip Your Team with Trusted AI Solutions for Public Safety

Purpose-built AI intelligence powered by RapidSOS HARMONY is designed for public safety. Ensure success with implementation, training, and testing support from RapidSOS.

Getting up and running with Alarm Call Automation was very easy. By reducing the time spent on manual call handling, dispatchers can focus more on high-priority tasks and direct resources more effectively.”

Emergency Communications Center Manager, Town of Cary 911 Center, Doug WorkmanTitle

Additional customizable UNITE modules to suit your agency’s needs

Communicator

Upgrade for Text & Video

Leverage language translation, transcription, and an unlimited message library to save telecommunicators time.

gif displaying how RapidSOS technology enables call centers to analyze their performance by evaluating data such as call length, method of emergency alerts, and average answer time

Intelligent Analyst

Upgrade for Analytics

Review your agency’s data via intelligent analytics and reporting capabilities.

GIS

Upgrade for Mapping Module

Incorporate Locally Authoritative GIS Data, improving the accuracy of what’s shown and giving increased resilience and control to your center.

Single Sign-On

Upgrade for Access & Security

Allow users to log in via Single Sign On and auto-create users with Just-In-Time Provisioning, reducing administrative work and increasing cybersecurity rigor.

UNITE

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