RapidSOS Introduces Real-Time Interoperability with HARMONY AI -
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UNITE | Intelligent Analyst Module

Go beyond call handling reporting with incident analytics

Request a Demogif displaying how RapidSOS technology enables call centers to analyze their performance by evaluating data such as call length, method of emergency alerts, and average answer time

Uniting workflows for faster emergency response

As voice-based requests for service move to digital means, agencies need decision-makers to understand the true scope and complexity of their workload.

The Intelligent Analyst module provides a holistic view, including calls, texts, and sensor-based alerts.

Key Benefits of the Intelligent Analyst Module

Unlock new datasets alongside standard call handling data

Consolidate insights from calls, texts, sensor-based alerts, and data from RapidSOS partners, and quickly report on key performance metrics like call answer times.

Better understand & respond to detected surges and outages

Capture incidents / emergencies in your community that may not even hit your phones.

Make data-informed proposals for funding and more

Easily spot trends and plan for the future with AI-powered forecasting.

Customizable UNITE modules to suit your agency’s needs

gif demonstrating how RapidSOS technology can translate live chat messages between callers and emergency telecommunicators

Communicator

Upgrade for Text & Video

Leverage language translation, transcription, and an unlimited message library to save telecommunicators time.

gif displaying how RapidSOS technology enables call centers to analyze their performance by evaluating data such as call length, method of emergency alerts, and average answer time

Intelligent Analyst

Upgrade for Analytics

Review your agency’s data via intelligent analytics and reporting capabilities.

Field Responders

Upgrade for Field Agencies

Extend the power of critical data with IamResponding, an end-to-end emergency response system for field responders everywhere.

GIS

Upgrade for Mapping Module

Incorporate Locally Authoritative GIS Data, improving the accuracy of what’s shown and giving increased resilience and control to your center.

UNITE

Interested in learning more?

Contact us today to learn how you can customize RapidSOS UNITE for your agency.