ecobee Announces Smart Security, Partners with RapidSOS to Strengthen Home Monitoring Offering with Advanced Professional Monitoring Capabilities

by Hfbtech

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New first-of-its-kind system combines professionally monitored home security with ecobee thermostats and sensors to deliver intelligent security you can trust 


TORONTO – November 9, 2021 ー Today, sustainable smart home leader ecobee announced Smart Security, a first-of-its-kind system that combines professionally monitored home security with ecobee thermostats and sensors. Powered by RapidSOS, a proven leader in emergency response, ecobee customers will be able to access 24/7 professional monitoring for enhanced home protection. Starting today, existing ecobee home monitoring subscribers based in the U.S can enable a beta version of professional monitoring via the ecobee app. ecobee will continue to add new features and functionality to the professional monitoring experience in the coming months. 


Intelligent Security for Powerful Protection  

Previously known as Haven, ecobee Smart Security is a more comprehensive home monitoring system that easily combines professionally monitored home security with ecobee thermostats and sensors to protect homes and families against break-ins and fires while also delivering enhanced energy savings and freeze detection. Signing up for professional monitoring offers another layer of protection and delivers insurance discounts of up to 10% per month, potentially offsetting the entire ecobee Smart Security monthly subscription, depending on the insurance provider. 

Customers who already have an ecobee smart thermostat can easily upgrade to a professional monitoring system by simply adding ecobee’s SmartSensors for doors and windows to protect entryways starting at only $79.99 USD, one of the lowest entry points on the market for a professional monitoring system. For an additional layer of security, ecobee offers SmartCamera with voice control for $99.99 USD, which supports smoke alarm detection and an optional video verification feature, enabling monitoring centers to view footage during alarm events and accelerate dispatch.  

“ecobee Smart Security is a powerful combination of hardware and software designed to protect homes and families in an easy and affordable way,” said Stuart Lombard, Founder and CEO of ecobee. “Millions of families already trust ecobee to deliver energy savings and comfort in their homes. Now, with ecobee Smart Security and professional monitoring, powered by RapidSOS, we’re able to further transform ecobee products into powerful security solutions capable of transmitting critical data directly to local 911 agencies in an emergency to dispatch local emergency services.” 


Professional Monitoring Powered by RapidSOS 

ecobee professional monitoring is powered by RapidSOS, a proven leader in emergency response. With data directly routed to 911 screens, RapidSOS can help reduce emergency response time by minutes.*   

RapidSOS shares emergency intelligence data, including entry and exit, motion, video and audio clips, from ecobee devices to increase the amount of information first responders can obtain during a call. Digitally routing this information to telecommunicators empowers faster and more effective emergency response and provides first responders with the critical information they need to protect lives.  

“At RapidSOS, we’re united in our commitment to empower safer, stronger communities with intelligent, data-driven emergency response worldwide,” said Michael Martin, CEO of RapidSOS. “With RapidSOS Monitoring, ecobee is providing customers with an added layer of safety and security and supporting our heroic first responders in saving millions of lives annually. We’re proud to partner with ecobee and connect the power of their smart home technology with 911 through our platform.”  


Pricing and availability 

ecobee Smart Security offers the same protection as other systems with minimal additional costs. Customers can start protecting their homes with professional monitoring by subscribing to the Complete Smart Security plan for $10 USD/month and utilizing ecobee’s existing hardware. The Efficiency and Security bundle includes not only the sensors needed for professional monitoring, but also a premium, top rated smart thermostat, for only $279.99 USD on, which includes: 

    • ecobee SmartThermostat with voice control: All the energy saving features you expect from an ecobee smart thermostat, plus it acts as your central monitoring hub and can notify you of a smoke alarm if detected. Pair with ecobee SmartSensors to extend the capabilities of ecobee Smart Security throughout your home.  
    • ecobee SmartSensor: Extends comfort and security by measuring temperature and detecting occupancy in the home’s most important rooms. 
    • ecobee SmartSensor for doors and windows: monitors entries and exits for unexpected entries and saves energy by pausing your HVAC system when doors or windows are left ope

For larger homes, additional SmartSensors and SmartCameras can be added a la carte.  

Starting today, customers with an existing Complete Smart Security plan in the U.S. can enable professional monitoring in beta at no additional cost using the ecobee app. All ecobee customers across North America can sign-up for a free 2-month trial of ecobee Smart Security by visiting or directly through the ecobee app. 

*Based on a survey conducted by RapidSOS to emergency dispatchers from May 5, 2020 to July 5, 2020. Response times not guaranteed and may vary due to external factors. Requires Complete Plan and 24/7 professional monitoring to be enabled within a RapidSOS-participating jurisdiction. 


 About ecobee 

ecobee Inc. was founded in 2007 by Stuart Lombard with a mission to improve everyday life while creating a more sustainable world. Since launching the world’s first smart thermostat, ecobee has helped customers across North America save more than 20 TWh of energy, which is the equivalent of taking all the homes in Los Angeles off the grid for a year. Today, ecobee continues to be a company that innovates with smart home solutions that solve everyday problems with comfort, security, and conservation in mind. With ecobee’s products, including the SmartThermostat with voice control and SmartCamera with voice control, and its Smart Security home monitoring system, ecobee continues to encourage SmartOwners to imagine what home could be. For more information, visit


About RapidSOS, Inc. 

In partnership with public safety, RapidSOS has created the world’s first emergency response data platform that securely links life-saving data from over 350 million connected devices directly to emergency services and first responders. Through its platform, RapidSOS provides intelligent data that supports over 5,200 Emergency Communications Centers worldwide, across 150 million emergency calls annually. Together with our RapidSOS Ready emergency community, RapidSOS is supporting first responders in saving millions of lives annually. To learn more about our technology that’s creating life-saving connections, visit 


Fatima Reyes, Senior Communications Manager

Maria Larrazabal, Ted Miller Group for RapidSOS