True stories.
Real impact.

Mexico City Police received a Digital Alert, inside RapidSOS portal, from a convenience store. A woman had fainted in the store and an employee used a panic button to contact the police. Thanks to the alert, responders were able to arrive on scene quickly and paramedics attended to the patient at the scene, leading to a positive outcome.

A driver hit her panic button because she was scared while making a delivery in an unsafe area of town. The driver was afraid to get out of her car, so contacted a RapidSOS Safety Agent and requested that the agent stay on the line with her while she made the delivery. The driver was then able to safely make the delivery and get back into her car with peace of mind. She thanked the safety agent for being there to support her.

We had a hard fall from an elderly gentleman in our community; he was not easily able to communicate, but his smart watch detected the fall and RapidSOS provided the critical data with location down to the indoor room that allowed us to make the save.

A piece of logging equipment ignited, far from any addressable location. The incident was reported to 911, and the dispatcher utilized RapidSOS to pinpoint the precise location. Instead of providing turn-by-turn directions to the responding units, they could directly access the caller’s exact RapidSOS location through the IamResponding app, enabling them to head straight to the fire scene—thereby saving critical time.

A dispatcher answered a call from a male stating his wife was in labor and on their way to the hospital. The dispatcher immediately used RapidSOS to establish the caller’s exact location and direction of travel. The dispatcher confirmed the vehicle description as the caller pulled over and had his wife get in position to give birth. As soon as the baby was born, the dispatcher confirmed that the baby was breathing, gave instructions for after-care of both the child and mother, and repeatedly confirmed the vehicle’s description and location to ensure responders could get to both patients quickly. The mother and child were safely transported to the hospital.

RapidSOS suddenly started lighting up with multiple calls along our main beach and we started taking 911 calls about a plane that had crashed in the water approximately 20 ft from the shore.

I received a 911 call where the ANI/ALI provided an address. The caller was only able to say “hello”, but was otherwise unresponsive. Upon checking RapidSOS, the location of the call was clearly identified at a different address, approximately 2.9 miles away from the initial ANI/ALI address. RapidSOS also displayed the location breadcrumbs of the caller in the backyard of the address. Without the information RapidSOS provided, the Sheriff’s Department would not have had accurate location information from ANI/ALI and may not have checked the backyard to find the caller in distress.

A 911 communicator was having a difficult time communicating with the 911 caller. Upon looking at the enhanced emergency data in RapidSOS, she found that the caller was non verbal autistic and may run from responders. The 911 dispatcher was able to change her approach and effectively help the 911 caller without losing more valuable time.

We were alerted via a silent panic button from an OXXO store following the entry of two suspects armed with a firearm. Coordinating with police officers on the ground, who were apprised of the suspects’ escape route, enabled the arrest of the two young individuals and the seizure of a counterfeit weapon and cash.

We received a 911 call from a woman experiencing a stroke. While our conventional systems identified the call’s general vicinity, our dispatcher utilized RapidSOS to guide units precisely to the apartment where the caller struggled to communicate. Due to the precise location provided by RapidSOS, responders swiftly transported her to the hospital during the critical window for stroke treatment.

We received a digital alert and map pin on RapidSOS, accompanied by an automated message reporting an accident involving a person. Thanks to RapidSOS’s precise location data, we dispatched emergency personnel to the scene within minutes. The vehicle was found at the bottom of a steep embankment, hidden from road view—RapidSOS’s location was pinpoint accurate. Without it, relying solely on the coordinates from the automated message would have delayed the arrival of emergency responders. Time was of the essence.

Just after midnight, our emergency communications center received a fall detection alert from a smartwatch via 911. The 911 operator swiftly consulted the RapidSOS data for the call, pinpointing the precise location. Field responders were immediately dispatched and discovered a patient in cardiac arrest. They began CPR at once, successfully restoring circulation. The operator’s prompt action, leveraging RapidSOS to secure the correct address, played a key role in achieving a favorable outcome for the patient.

We received a 911 call concerning a child urgently requiring emergency medical assistance. Our agency also obtained digital health profile information via the RapidSOS Portal from MedicAlert. This data was invaluable in equipping our medical responders with essential background information on the patient, enabling them to transport the child to the appropriate specialty hospital for treatment.

We received a 911 call about a male subject who had been electrocuted, but the caller was unsure of the business address. Our CAD system couldn’t validate the business with our ‘Places of Interest’ database. However, the call was linked to RapidSOS, which provided an address at a large industrial warehouse. Thanks to RapidSOS breadcrumbs, we pinpointed the caller’s location, enabling a swift response to assist the patient!

Dispatchers received an Emergency SOS notification via satellite from a smartwatch, indicating that the subscriber required immediate assistance due to a vehicle emergency. Contact was established through text, and dispatchers discovered that the subscriber was a delivery truck driver. He was following his GPS and had driven his vehicle several hundred yards off the roadway, ultimately ending up over a cliff. The vehicle was precariously perched on the edge, with the only stabilization coming from the driver’s foot pressed against the brake pedal. Dispatchers utilized RapidSOS to confirm the driver’s location, and multiple resources were deployed to the scene. Responding crews successfully secured the delivery vehicle, safely extricated the driver, and transported him to the emergency room for further treatment. RapidSOS has consistently proven to be one of the most invaluable tools at our disposal, ensuring swift and effective responses in critical situations.

We received a plot on our map followed up by an automated message stating that the person was involved in an accident. With the help of the location that RapidSOS provided, we were able to get emergency personnel on-scene within minutes. The vehicle was located at the bottom of a steep embankment that you couldn’t see from the road — the plot in RapidSOS was exact. Without the RapidSOS location, the coordinates that the automated message provided would have taken more time away from getting emergency personnel on-scene quickly. Time was of the essence.

Police made an arrest of a person who attempted to rob a convenience store and did not count on RapidSOS being there to prevent it. A store employee triggered a silent panic alarm, which was verified by a safety agent at their corporate operations center. Through RapidSOS, the safety agent sent a Digital Alert to the store’s closest 911 center and was even able to share a photo of the intruder from the security camera. When police arrived on scene, they quickly identified the intruder and made an arrest.

An emergency call showed up in RapidSOS. The 911 call taker made multiple attempts to contact the user without response, but RapidSOS provided the telecommunicator with vehicle information and was able to confirm the emergency was the result of an Uber driver calling 911 through the app. Our integrated camera system rapidly located the vehicle and we sent a medical unit. An elderly passenger was convulsing inside the vehicle, and the unit was able to provide support to the patient.

After getting into a collision with another vehicle, a motorcyclist’s smartphone detected the crash and called 911 and his emergency contacts. The 911 telecommunicator that received the call used RapidSOS to confirm the incident location and quickly dispatch field responders. After arriving on-scene, field responders used the crash notification data to identify the motorcyclist, who was unable to communicate after sustaining multiple injuries. The rider’s injuries could have turned deadly if not for the quick response of first responders who got the call seconds after the crash.

We received a 911 call from a female subject stating her children, ages 4 and 6, had fallen off a cliff at a state park. Thanks to RapidSOS, we were able to plot her exact location. As responders were enroute, we used Prepared Live to have the caller show us where the two children were. We could see the rock ledge 50 ft above where the 6-year-old child was injured and stranded. This context allowed us to page out for a cliff-edge rescue. Thanks to the integration of RapidSOS, what3words, and Prepared Live, we were able to save two children that day.