Mobile app provides a lifeline to safety

An emergency call showed up in RapidSOS. The 911 call taker made multiple attempts to contact the user without response, but RapidSOS provided the telecommunicator with vehicle information and was able to confirm the emergency was the result of an Uber driver calling 911 through the app. Our integrated camera system rapidly located the vehicle and we sent a medical unit. An elderly passenger was convulsing inside the vehicle, and the unit was able to provide support to the patient.