What happens when you combine structured expertise with real-time intelligence?
You give 911 the power to decide, not just dispatch.

Today, we’re thrilled to share that Total Response is now part of the RapidSOS team. This isn’t just an acquisition, it’s a commitment to building the tools that public safety professionals deserve.

We know 911 professionals are often asked to do more with less; less time, less support, fewer resources. With the power of RapidSOS and Total Response working together, we’re saying: no more. It’s time for systems that unify, not complicate. Systems that adapt, not overload. Systems that help ECCs respond smarter, faster, and with more confidence.

For decades, Total Response has helped agencies bring structure and clarity to moments of chaos with time-tested emergency call-taking protocols. At the same time, RapidSOS has connected ECCs to real-time, critical data from millions of devices. As Total Response becomes part of RapidSOS, we’re combining these strengths into our platform, RapidSOS UNITE, to help call-takers visualize what’s happening, communicate clearly, collaborate with confidence, manage workflows seamlessly, and now, make better decisions faster.

Every 911 telecommunicator knows the weight of the phrase “911, where is your emergency?” In those first few seconds, clarity, confidence, and quick thinking save lives. By bringing Total Response into the RapidSOS UNITE platform, we’re embedding trusted, structured protocols directly into the tools already being used in order to see the bigger picture. Location, video, health profiles, sensor alerts, and more – all powered by our RapidSOS HARMONY – AI built for public safety, by public safety.

This means 911 telecommunicators will be able to:

• Retain natural conversation flow while HARMONY AI intelligently assists—auto-filling information, surfacing the most relevant questions, and guiding next steps with fewer clicks and less friction.
• Move across police, fire, and EMS protocols within a single, unified interface, where the experience adapts dynamically based on caller input and situational cues.
• Benefit from dynamic questioning and guided flexibility, where protocols offer smart, structured pathways without limiting the professional judgment of the person behind the headset.
• Seamlessly share data to CAD systems —minimizing redundant typing and keeping responders updated with the latest information as the scene evolves.
• Receive real-time and keyword alerts for major incidents and stressful calls
• QA every call directly into daily operations, allowing for real-time feedback and ongoing growth—without adding extra burden.

We’re not just imagining this future, we’re building it, in partnership with the professionals who live this work every day. And we won’t stop until every call, every caller, and every responder gets the support they need.

Acting as an assistant for 911 professionals – HARMONY AI automates redundant tasks and empowers the humans to do what only they can do – manage critical life-and-death emergencies.

It’s about finally giving them technology that works for them.

We know not everyone gets excited about what’s under the hood, but we do, especially when it makes a difference. With Total Response now a part of RapidSOS UNITE, agencies can benefit from faster updates, smarter workflows, and the ability to evolve without disruption. No downtime, no drawn-out upgrades, just tools that grow with you, not around you.

• More time to focus on the caller. 
• More confidence in the process. 
• More support, not more burden.

We’re moving into a new phase of emergency response – one that addresses the increasing complexity of modern incidents by providing structured, intelligent support from the moment a call for help is received. This equips responders with the precise, real-time information they need to act safely and effectively, helping to minimize risks, optimize resource allocation, and enhance public trust in 911 services. The future of 911 is clear: information guided by AI and built on a protocol-driven foundation will lead the way.

Together, RapidSOS and Total Response are designing a future where every emergency is handled with more consistency, less friction, and better support—from the first word to field response. This is the next chapter for UNITE: a decision-support platform built by and for the people who show up every single day when it matters most.

And we’re here to make sure they never have to do it alone.